Refund Policy

Eligibility Criteria for Returns:

• Condition: Items must be in their original condition—unworn, unused, with tags, and in the original packaging.🛍️
• Proof of Purchase: A valid receipt or proof of purchase is required for all returns.📃
• "AS IS" Items: Items sold "AS IS" will not be accepted for returns.🚫

Non-Returnable Items:

• Categories: Perishable goods, custom products, and personal care items are non-returnable.❌
• Safety Concerns: Hazardous materials, flammable liquids, or gases cannot be returned.🔥

Exceptions:

• Sale Items and Gift Cards: Sale items and gift cards are not eligible for returns.🎁

Damages and Issues:

• Inspection: Customers are advised to inspect their order upon reception.👀
• Reporting: Report any defects, damages, or incorrect items immediately for prompt resolution.☎️

Initiating a Return:

• Process: Customers should contact care@destobinz.com to initiate the return process.📩
• Unauthorized Returns: Unauthorized returns will not be accepted.🚫

Exchanges:

• Procedure: For exchanges, customers should return the item and place a new order for the desired item.⏪

Refunds:

• Notification: Customers will be notified upon receipt and inspection of their return.📫
• Method: Approved refunds will be processed automatically to the original payment method.💳
• Timeframe: Allow time for banks or credit card companies to complete the refund process.⏳

Customer Satisfaction:

• Commitment: The primary goal is customer satisfaction, ensuring a smooth shopping experience.😊
• Returns for Discrepancies: Returns are accepted within a 14-day period for items not as described, with proof of purchase.📆

Quality Assurance:

• Assurance: All items undergo a quality check before being available for sale, ensuring high standards.📮

Contact Information:

• Support: For any return-related queries or concerns, customers can reach out to care@destobinz.com.☑️